RETURN POLICY

At Nexes Gadgets, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our return policy is designed to make the process as smooth and hassle-free as possible.

Eligibility for Returns

  • Timeframe: You have 30 days from the date of delivery to return an item.
  • Condition: Items must be returned in their original condition, unused, and in their original packaging with all accessories, manuals, and parts included.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale
  • Products that have been used, altered, or damaged

How to Initiate a Return

  1. Contact Customer Support: Email us at Nexesgadgets2814@gmail.com or call us at 0328180269
     with your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Package Your Return: Securely pack the item in its original packaging, including all accessories, manuals, and parts. Clearly write the RMA number on the outside of the package.
  4. Ship the Item: Send the return package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure your return is received.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., wrong item sent, defective product).
  • Shipping Refunds: Shipping costs are non-refundable, except in cases where the return is due to our error.

Processing Your Return

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria.
  • Refunds: If the return is approved, a refund will be processed to the original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank or credit card issuer.
  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Nexesgadgets2814@gmail.com or 0328180269. We will arrange for a replacement or refund and cover any return shipping costs in such cases.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team:

Thank you for shopping with Nexes Gadgets. We appreciate your business and are committed to providing you with the best possible service.